Responsible Gaming at
mbaje — Play Safe, Stay in Control

At mbaje, responsible gaming is not a compliance checkbox — it is a core principle that underpins every aspect of how the platform is designed and operated for players across Bangladesh, from Dhaka and Chittagong to Sylhet, Rajshahi, Khulna, and beyond. We believe that gambling, when kept within healthy boundaries, is a legitimate form of entertainment. We also recognise that for some players, gambling can develop into a harmful habit that affects their personal finances, relationships, and overall wellbeing.

mbaje is committed to providing every registered player with a transparent, fair, and controlled gaming environment. This means giving you direct access to tools that let you manage how much time and money you spend on the platform. It means enforcing a strict 18-plus age policy without exception. It means training our support team to recognise the early signs of problem gambling and to respond with empathy and practical guidance. And it means maintaining this Responsible Gaming policy as a living document, reviewed and updated to reflect best practices in player protection.

Responsible gaming is a shared responsibility. mbaje will always do its part — and we ask our players to do theirs. If you ever feel that your gambling habits are becoming difficult to control, please use the tools and resources described on this page. You are never alone, and help is always available.

mbaje enforces a strict minimum age requirement of 18 years for all registered players. This is a non-negotiable policy that applies equally to all players regardless of the game type, payment method, or geographic location within Bangladesh. No person under the age of 18 is permitted to open an account, make a deposit, place a bet, or claim any bonus on the mbaje platform.

To enforce this requirement, mbaje requires all new players to complete a Know Your Customer (KYC) identity verification process before their first withdrawal — and in many cases before their first deposit is processed. During KYC, you will be asked to provide:

• A government-issued photo ID (National ID card, passport, or driving licence) confirming your full name and date of birth
• A selfie or live photo taken at the time of verification to confirm that the person submitting the document is its owner
• Proof of the payment method used (e.g., confirmation that the bKash or Nagad account belongs to you)

Any account where the KYC process reveals that the registered player is under 18 years of age will be permanently closed without notice. Any funds deposited to such an account will be returned to the originating payment method (bKash, Nagad, Rocket, Upay, or the relevant bank account) after mandatory anti-money laundering verification, less any bonuses claimed.

Problem gambling can develop gradually and is not always easy to recognise in yourself. Many players who develop a gambling problem initially dismiss the warning signs or rationalise their behaviour. The following indicators — drawn from internationally recognised problem gambling screening frameworks — may suggest that gambling is beginning to have a negative impact on your life. If several of these apply to you, we strongly encourage you to use the self-assessment tool below and to contact our support team or a professional help organisation.

mbaje provides every registered player with a comprehensive set of responsible gaming tools, all accessible directly from your account settings. These tools are designed to put you in control of your gambling activity at all times. No special request or support ticket is needed to activate them — you can set, adjust, or activate any of the following controls instantly from within your account dashboard.

Reducing limits is immediate. If you choose to reduce a deposit, loss, or wagering limit, the new lower limit takes effect straight away. Increasing a limit requires a 24-hour cooling-off period before the increase is applied — this deliberate delay is designed to give you time to reconsider and ensure that limit increases are not made impulsively in the heat of a session.

Self-exclusion is the most powerful responsible gaming tool available on the mbaje platform. When you activate self-exclusion, your account is immediately and completely suspended for the period you have chosen. You will not be able to log in, place bets, deposit funds, or participate in any promotional activity for the full duration of your exclusion period.

Self-exclusion on mbaje is available in the following durations:

To activate self-exclusion, go to Account Settings → Responsible Gaming → Self-Exclusion, select your preferred duration, and confirm. The exclusion takes effect within seconds. You will receive a confirmation email to your registered address, and your account will be immediately suspended.

If you wish to activate a permanent self-exclusion and are unable to access your account, you may also request exclusion directly by contacting our support team at [email protected] with the subject line "Permanent Self-Exclusion Request". Please include your registered username and the phone number linked to your account. Our team will process the request within 2 hours and confirm completion by email.

When a self-exclusion period expires (for non-permanent exclusions), your account will not automatically reactivate. You must actively request reactivation by contacting support, and a mandatory 24-hour reflection period will be enforced before access is restored. This ensures that reactivation is a deliberate, considered decision rather than an impulsive one.

Protecting children and young people from exposure to gambling is one of mbaje's most serious obligations. In Bangladesh, where mobile devices are widely shared within households, there is a meaningful risk that minors could access gambling platforms through a parent's or older sibling's device. mbaje takes a multi-layered approach to preventing this.

At the platform level: Every new account is subject to KYC identity verification before withdrawal, and suspicious accounts may be flagged for verification at any time. Any account confirmed to belong to a person under 18 is permanently closed with no possibility of appeal.

At the device level: We strongly recommend that adults who gamble on mbaje take the following precautions to prevent minors from accessing the platform on shared devices:

• Always log out of your mbaje account after each session — never leave the session open on a shared device.
• Do not save your mbaje username or password in the browser on any device that is accessible to a minor.
• Use a device PIN, face ID, or fingerprint lock to prevent unauthorised access to your mobile phone or tablet.
• Consider using parental control software (available on all major mobile operating systems) to restrict access to online gambling websites on devices used by children.
• If you share a computer, use a separate browser profile for your mbaje account and protect it with a password that minors do not know.

Parental control tools available in Bangladesh include built-in controls on Android and iOS devices, as well as third-party applications such as Google Family Link, which allow parents and guardians to monitor and restrict internet activity on their children's devices. mbaje encourages all parents and guardians to make use of these tools proactively.

If you believe you may have a gambling problem, the most important thing to know is this: you are not alone, and help is available. Problem gambling is a recognised condition that responds well to professional support, especially when that support is sought early. There is no shame in acknowledging that gambling has become difficult to control — in fact, doing so is the first and most important step toward recovery.

mbaje's support team is trained to assist players who are experiencing gambling-related difficulties. However, we also recognise that professional counselling and external support organisations can provide a level of specialised help that goes beyond what a gaming platform's team can offer. We encourage all players in Bangladesh who are struggling with gambling to consider the following steps:

• Talk to someone you trust. Share what you are going through with a family member, close friend, or someone whose judgement you respect. Problem gambling often thrives in secrecy, and breaking that secrecy is a powerful first step.
• Activate self-exclusion immediately. Use mbaje's self-exclusion tool to remove temptation while you seek help. The tool is available 24/7 in your account settings and takes effect within seconds.
• Seek professional counselling. A licensed mental health professional or addiction counsellor can provide structured, evidence-based support. Many counselling services are available in Dhaka, Chittagong, Sylhet, and other major cities in Bangladesh.
• Contact our support team. Reach out to the mbaje responsible gaming team at [email protected]. We can help you activate limits, process a self-exclusion, and point you toward further resources — all confidentially and without judgement.
• Review your finances. If gambling has caused financial difficulty, consider speaking to a financial counsellor or your bank about debt management options. bKash, Nagad, and major Bangladeshi banks all offer customer service lines for account concerns.

Bangladesh is an increasingly well-served market for mental health and addiction support services. If you or someone you know is affected by problem gambling, we encourage you to seek support proactively. Do not wait until the situation reaches a crisis point — the earlier help is sought, the more effective it tends to be.

mbaje's responsible gaming support team is available 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6). Whether you need help activating a limit, processing a self-exclusion, understanding your options, or simply want to talk to someone about your gambling, our team is here to help — without judgement, without delay.

All responsible gaming inquiries are treated with the highest level of confidentiality. Your account information and the nature of your inquiry will never be shared with any third party except where legally required.